1. Introduction
WelaSync ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Services"). Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the Services.
2. Information We Collect
We collect information that you provide directly to us, information we collect automatically, and information from third-party sources.
2.1 Information You Provide
- Account information: name, email address, phone number, business name, and password
- Property information: hotel name, address, room inventory, and rate plans
- Guest information: names, contact details, and reservation data you enter into the system
- Payment information: billing details processed through our secure payment partners
- Communications: emails, support tickets, and feedback you send us
2.2 Information Collected Automatically
- Log data: IP address, browser type, pages visited, time spent, and referring URLs
- Device information: device type, operating system, and unique device identifiers
- Usage data: features used, clicks, and interactions within the platform
- Cookies and similar technologies: to maintain sessions and analyze usage
3. How We Use Your Information
We use the information we collect for the following purposes:
- Provide and maintain the Services
- Process reservations, payments, and notifications
- Sync with channel managers and third-party integrations
- Send transactional emails, alerts, and support communications
- Improve and optimize the platform based on usage patterns
- Prevent fraud and ensure security
- Comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share data only in the following circumstances:
- Service providers: We use third-party providers for hosting, payment processing, email delivery, and analytics. These providers are bound by confidentiality agreements.
- Integrations: When you connect WelaSync to third-party services (e.g., Channex.io, LINE, Stripe), we share only the data necessary for those integrations to function.
- Legal compliance: We may disclose information if required by law, subpoena, or to protect our rights and safety.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business.
5. Data Security
We implement industry-standard security measures including encryption in transit (TLS 1.3) and at rest, access controls, regular security audits, and secure data centers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide the Services. You may request deletion of your account and associated data at any time. Some data may be retained for legal or compliance purposes after account closure.
7. Your Rights
Depending on your location, you may have the following rights:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Object to or restrict certain processing activities
- Request a copy of your data in a portable format
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at hello@welasync.com.
8. International Data Transfers
Your data is primarily stored in Thailand. If you are accessing the Services from outside Thailand, please be aware that your information may be transferred to, stored, and processed in Thailand where our servers are located.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the platform. The "Last updated" date at the top of this page indicates when the policy was last revised.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at hello@welasync.com.